Tech support
Wow. Two posts in one day. It's just like the old blogging days!
Anyhoo, this is a venting type post, because I have been getting dumb phone calls all day.

I sent out an e-mail to most of the company, indicating that there are some new files available for download on our Intranet site. I dumbed it down as much as possible, knowing that most of the people are not computer-savvy.

Well, apparently I didn't dumb it down enough.

Part of the e-mail that I sent indicated that these files can be opened and edited in my most-hated program ever... Publisher. Publisher is grand if you're not a graphic designer. But if you are, Publisher is the bottom of the barrel. So... phone call #1:

Caller: I'm downloading the file and it won't let me open it.
Me: What does your screen say?
Caller: It is asking me to save it.
Me: There's not an option to open the file?
Caller: No.
Me: (thinking) Are you at the office or at home?
Caller: At home.
Me: Do you have Publisher at home?
Caller: No.
Me: It's a Publisher file, so you need the program, Publisher, to open it. The office has Publisher.
Caller: You mean I have to go into the office to do this?

...........................

Also included in my e-mail were walkthrough instructions on how to actually find our Intranet site and how to log on. This was the part I really tried to dumb down. I explained that the dialog box would ask for you to log in, and that your login was yourname@ourcompany.com, thinking that logic would dictate that instead of typing "yourname", the recipients of my e-mail would actually type in their own names. Then I explained that the password would be the same password they use to log on to their computer. Call #2:

Caller: I keep typing in yourname@ourcompany.com and it's not working.
Me: You mean you're typing in your name at our company dot com?
Caller: Yeah. yourname@ourcompany.com.
Me: You mean, your name, Jane Smith, at our company dot com?
Caller: Oh! Is that what I have to do?
Me: *slapping forehead* Yeah. So you should be all set now. Did it work?
Caller: What's the password?
Me: Your password that you use to log on to the computer.
Caller: Oh. What's that?
Me: I don't know your personal password.
Caller: Oh. THAT password!

..........................

I honestly don't know how a tech support person can listen to calls like that all day long. Because those two nearly sent me over the edge.